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Process Improvement

No longer can IT processes slip under the radar of traditional process improvement initiatives.

In today’s competitive business environment, IT executives are looking for more efficient and more effective ways to deliver value. We hear new questions from our customers: How do I reduce turnaround time?  How do I guarantee consistent quality? Are my processes optimised? What key metrics do I and my management team need?

Piercom had developed a review methodology/model to help answer these and many more process improvement questions.  We gather information around the processes and meta-processes and conduct extensive reviews to understand what data can be used and mined.