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Helpdesk

Our helpdesk support can be offered 24 x 7 x 365 days per year. Calls are routed to the appropriate skilled analyst who uses a combination of workflow processes and technical expertise to efficiently manage the query.

Piercom's helpdesk service includes listening to the customer, validation of information, basic troubleshooting and triage, answering basic “How do I” and “How to” questions. Every attempt is made to resolve the quesy as efficiently as possible. Piercom achieves this by using highly qualified technical experts.

Our helpdesk services include: 
  • Tier 1 desktop support
  • Tier 3 desktop support
  • Microsoft Windows and Hewlett Packard technology
  • On-site or off-site support

All of our services are delivered to the agreed service level agreement.