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Open CRM

Piercom's Open CRM is one of the most advanced Contact Management/Sales Automation Systems available today.

Open CRM  also forms the initial building block for a corporate-wide integrated eCRM strategy. Based on leading web technology and driven through a browser based interface, it delivers all the advantages of the internet, including: 

  • Intuitive use
  • Complete real time operation via any web based interface (web,or digital TV)
  • Flexibility
  • Ease of maintenance and resilience.

The system features tracking of customer interactions and extensive reporting, as well as a field sales module and calendar/appointments deliverable via Web, and digital TV. It can be integrated with current and/or future applications such as help desk, accounting systems, defect tracking, maintenance and service modules and linked to a catalogue and shopping cart. This flexibility makes it an ideal eCRM system for organisations of all sizes from SMEs to multi-nationals. open CRM enables organisations to control the pace and the scale of CRM functionality on a modular basis.  

Technical Features

Open CRM can be customised to your specific contact management/sales force automation requirements. Technical features include:

  • Intuitive browser based interface
  • Accessible via WEB, mobile and digital TV
  • Real time operation-   Personalisation
  • Ease of maintenance
  • Central storage of valuable customer information
  • Integrates with other systems and packages such as call centre and accounting packages
  • Extensive reporting capabilities
  • Email facility
  • Call Planning capabilities
  • Action tracking